Le test SDI SD0-401 est une examination de techniques professionnelles dans l'Industrie IT. Pass4Test est un site qui peut vous aider à réussir le test SDI SD0-401 rapidement. Si vous utiliser l'outil de formation avant le test, vous apprendrez tous essences de test Certification SDI SD0-401.
Vous SDI SD0-401 pouvez télécharger le démo SDI SD0-401 gratuit dans le site Pass4Test pour essayer notre qualité. Une fois vous achetez le produit de Pass4Test, nous allons faire tous effort à vous aider à réussir le test à la première fois et vous laisser savoir qu'il ne faut pas beaucoup de travaux pour réussir ce que vous voulez.
Le test de Certification SDI SD0-401 devient de plus en plus chaud dans l'Industrie IT. En fait, ce test demande beaucoup de travaux pour passer. Généralement, les gens doivent travailler très dur pour réussir.
Code d'Examen: SD0-401
Nom d'Examen: SDI (Service Desk Foundation Qualification)
Questions et réponses: 118 Q&As
Pass4Test vous promet de vous aider à passer le test SDI SD0-401, vous pouvez télécharger maintenant les Q&As partielles de test SDI SD0-401 en ligne. Il y a encore la mise à jour gratuite pendant un an pour vous. Si vous malheureusement rater le test, votre argent sera 100% rendu.
SD0-401 Démo gratuit à télécharger: http://www.pass4test.fr/SD0-401.html
NO.1 When you have a call that cannot be resolved, what is the last step you will take prior to disengaging
from the customer?
A. Confirm the details provided by the customer.
B. Determine the priority of the Incident.
C. Set the customer expectation for the next contact.
D. Verify the customer eligibility for service.
Answer: C
certification SDI certification SD0-401 SD0-401
NO.2 Which is a common physical symptom of stress?
A. You are more susceptible to colds.
B. You rarely take lunch breaks.
C. You work longer hours.
D. Your colleagues all seem busy.
Answer: A
certification SDI SD0-401 examen SD0-401 SD0-401
NO.3 What information must be logged for every Incident?
A. A corrected version of the customer description of the Incident.
B. A note aboutthe customer preferred desksidetechnician.
C. Any commitments made to the customer.
D. Your opinion about the customer technical expertise.
Answer: C
SDI examen certification SD0-401 SD0-401
NO.4 Your help desk/Service Desk wishes to become a model for best practice, what is one of the main
sources of excellent information and advice to help achieve this?
A. A web master magazine.
B. Senior management meetings.
C. Knowledge Centred Support.
D. The marketing department.
Answer: C
certification SDI SD0-401 examen certification SD0-401 SD0-401 SD0-401
NO.5 Which statement best describes a good leader?
A. Good leaders demonstrate absolute control over their teams.
B. Good leaders do not need to offer incentives.
C. Good leaders encourage initiative.
D. Good leaders make all the decisions for their staff.
Answer: C
certification SDI certification SD0-401 SD0-401 SD0-401 examen
NO.6 What factor is most important in determining the priority of an Incident?
A. The caller connection to the Service Desk.
B. The caller emotional state.
C. The Incident impact on the business.
D. The Incident impact on the Service Desk.
Answer: C
SDI SD0-401 SD0-401 certification SD0-401 SD0-401
NO.7 What type of question will best encourage a customer to talk more about their Incident?
A. Closed questions.
B. Open questions.
C. Technical questions.
D. Personal questions.
Answer: B
SDI SD0-401 SD0-401 examen certification SD0-401 certification SD0-401
NO.8 What is the best reason for using a standard greeting when answering telephone calls?
A. Using a standard greeting complies with Service Desk standards.
B. Using a standard greeting ensures consistent service.
C. Using a standard greeting makes the customer feel humble.
D. Using a standard greeting prevents individuals developing their own greetings.
Answer: B
certification SDI SD0-401 SD0-401 SD0-401 certification SD0-401
NO.9 What is a benefit of teamwork?
A. Better time management.
B. Higher employee morale.
C. Improved conformity.
D. Increased competition.
Answer: B
SDI examen SD0-401 certification SD0-401 certification SD0-401
NO.10 What is a best practice for demonstrating personal accountability in your work.?
A. Blame others for mistakes.
B. Never admit that you made a mistake.
C. Perform your duties in a manner that meets with company policy.
D. Work according to your mood.
Answer: C
SDI SD0-401 SD0-401 SD0-401 certification SD0-401
NO.11 What is a best practice for reducing conflict?
A. Agree with the customer.
B. Interject your opinion into the conversation.
C. Let the customer know that you are in charge.
D. Show the customer respect.
Answer: D
SDI examen certification SD0-401 SD0-401 certification SD0-401 certification SD0-401
NO.12 Which of the following techniques is the best one for reducing and eliminating conflict during a call?
A. Match the customer attitude.
B. Refrain from interrupting the customer.
C. Stop using the customer name.
D. Tell the customer you feel sorry for them.
Answer: B
certification SDI SD0-401 certification SD0-401 certification SD0-401 SD0-401 examen
NO.13 What is the best description of your role in supporting customers?
A. Avoid confrontation at all costs.
B. Deliver consistent, high quality support.
C. Escalate calls as appropriate.
D. Minimise talk time.
Answer: B
SDI certification SD0-401 SD0-401
NO.14 What is the best way of using silent time effectively?
A. Build a rapport with your customer.
B. Check your e-mail.
C. Identify the best time for your break.
D. Write an e-mail to a colleague.
Answer: A
SDI SD0-401 examen SD0-401 SD0-401 examen SD0-401
NO.15 What is a best practice to follow when documenting an Incident?
A. Always take a break before you write anything down.
B. Avoid making negative references about the customer in the documentation.
C. Make sure that others know how the customer treated you by documenting the interaction.
D. Use emoticons to communicate the personality of a customer.
Answer: B
SDI certification SD0-401 SD0-401 SD0-401 examen SD0-401
Pour vous laisser savoir mieux que la Q&A SDI SD0-401 produit par Pass4Test est persuadante, le démo de Q&A SDI SD0-401 est gratuit à télécharger. Sous l'aide de Pass4Test, vous pouvez non seulement passer le test à la première fois, mais aussi économiser vos temps et efforts. Vous allez trouver les questions presque même que lesquels dans le test réel. C'est pourquoi tous les candidats peuvent réussir le test SDI SD0-401 sans aucune doute. C'est aussi un symbole d'un meilleur demain de votre carrière.
没有评论:
发表评论