显示标签为“132-S-900”的博文。显示所有博文
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2014年2月26日星期三

Avaya 132-S-900 examen pratique questions et réponses

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Code d'Examen: 132-S-900
Nom d'Examen: Avaya (Avaya IP Telephony Design Elective Exam )
Questions et réponses: 108 Q&As

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NO.1 .Which three are QoS/CoS recommendations that the Avaya Solution Designer can make to
optimize an all Avaya Converged IP Solution? (Choose three.)
A. Switched networks should use IEEE 802.1p/Q.
B. Routed networks should useDiffServ Code Points.
C. Port priority can also be used to enhance 802.1p/Q andDiffServ.
D. Mixed networks should choose only one (802.1p/Q or DSCP) as a best practice.
Answer: A,B,C

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NO.2 .You are preparing to design an IP Telephony-based S87xx. You are assisting the client in
determining the type of QoS/CoS they should incorporate on their data network. What do you
recommend? (Choose two.)
A. Routed networks should use IEEE 802.1p/Q.
B. Switched networks should use IEEE 802.1p/Q.
C. Mixed networks should use either DSCP or IEEE 802.1p/Q.
D. Routed networks should useDiffServ Code Points (DSCP).
Answer: B,D

certification Avaya   132-S-900 examen   132-S-900   132-S-900

NO.3 In a distributed S87xx Media Server system with G650 Media Gateways in 3 port networks, what
is the distance concern with the TDM cable length?
A. Due to the length of the TDM cable, the slack must be coiled and secured to the back of the
PN.
B. The TDM cable can be ordered to custom fit the system. The designer must know the PN to
G650 layout.
C. If the incorrect cable length attribute is chosen, it will not allow the associated G650s to connect
to the PN.
D. Due to its limited length, each G650 of a PN must be co-located in the same 19 inch data rack
as the rest of the PN.
Answer: D

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NO.4 .Your client is considering a VoIP application for their S8500 Media Server and G650 Media
Gateway. Due to the time-sensitive nature of VoIP applications, several issues should be
discussed prior to arriving at a final design. Which two VoIP guidelines should you discuss with the
customer? (Choose two.)
A. VoIP should be implemented on an entirely switched network.
B. VoIP will cause some discourse due to lower voice quality than TDM calls.
C. VoIP endpoints should be placed on separate subnets or VLANs based on communities of
interest.
D. When PCs are attached to IP phones, the uplink to the Ethernet switch should be at least 20
Mbps.
Answer: A,C

certification Avaya   132-S-900 examen   132-S-900

NO.5 .The customer has a multi node LAN with connectivity to a 16 location multi-vendor (Juniper, Cisco,
3Com and Avaya) WAN. When implementing VoIP on this network, which two routing protocols
should be implemented? (Choose two.)
A. RIP
B. IGRP
C. ID 10t
D. OSPF
Answer: A,D

Avaya examen   132-S-900   132-S-900   132-S-900

NO.6 .In discussing an organization's DHCP strategy, you find they distribute IP address assignment for
IP telephones at the branch location via the telephony gateway. Which two gateways are viable
options to support the customer's DHCP strategy? (Choose two.)
A. G250 Media Gateway
B. G350 Media Gateway
C. G650 Media Gateway
D. G700 Media Gateway
Answer: A,B

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NO.7 .The S87xx platform is available as a net new system in which configuration?
A. Voice Bearer over ATM
B. Stand Alone (S87xx only)
C. Traditional G3R without IP
D. Voice Bearer over IP (IP Connect)
Answer: D

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NO.8 .A customer is looking to add a remote location to the S8730. They will have six IP telephones that
will require PoE, two analog CO lines and require basic survivability. Which of the following would
you recommend?
A. G250 - analog / SLS
B. G250 - analog / LSP
C. G350 - analog / SLS
D. IG550 / SLS
Answer: A

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NO.9 .If a customer has multiple systems from different vendors and wants to network them together,
which software should be used?
A. DCS
B. ARS
C. UDP
D. QSIG
Answer: D

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NO.10 .Your customer solution requirements call for a mix of SIP and H.323 endpoints. Which entity in the
SIP Infrastructure can perform routing of sessions invitations, authentications and accounting
functions?
A. SIP Proxy
B. SIP redirect
C. SIP registrar
D. SIP media gateway controller
Answer: A

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NO.11 .A sales engineer completes an S87xx Media Server/G650 Media Gateway design which includes
IP Telephony, multi-locations, and LAN/WAN integration. One of the deliverables for handoff to the
implementation team is the network region design. What four IP endpoint characteristics may be
included in the network region design document? (Choose four.)
A. Codec set
B. UDP port ranges
C. 802.1p/Q settings
D. VLAN assignments
E. Identification of locations
Answer: A,B,C,E

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NO.12 .A client is implementing an S87xx Media Server with several G650 Media Gateways. They are
concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose
two.)
A. Overvoltage
B. Overheating
C. Undervoltage
D. High humidity
Answer: A,B

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NO.13 .An RFP for a Interactive Voice Response (IVR) unit and mid-sized communication system has
been released. You are responsible for determining the design solution. The RFP states that the
IVR platform must be engineered to handle 135 25-second messages during the busy hour. You
calculate this requirement to equal 47 ports. If you provide 47 ISDN PRI trunks (two ISDN PRI
facilities), which two traffic concerns must you consider? (Choose two.)
A. No trunk growth is available on the ISDN PRI facilities.
B. 47 active trunks overload the two ISDN PRI facilities, seriously affecting traffic load and call
completions.
C. Considering there is only one channel for signaling, a backup D channel cannot be provided,
affecting traffic if the D channel fails.
D. ISDN PRI facilities direct from the central office limit the caller's ability to connect to the proper
resource, causing increased usage.
Answer: A,C

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NO.14 .Which three should be investigated when validating a wireless network design? (Choose three.)
A. Installed ductwork and walls
B. Locations of network servers
C. Other wireless networks in the area
D. Operating system of user machines
E. Environmental, moisture, temperature variations
Answer: A,C,E

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NO.15 .Within an S8500 Server, 25 IP Telephony endpoints are connected to 10 digital sets, 10 IP sets,
and 5 CO trunks. How many TN2602 Media Processor boards are required if G.729 is
incorporated?
A. 1
B. 2
C. 3
D. 4
Answer: A

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NO.16 A customer wants to use an Avaya S87xx Media Server with Avaya G700 Gateways at remote
locations. Each G700 Gateway will include an S8300 Local Survivable Processor and
approximately 75 IP sets incorporating G.711. What Avaya feature allows IP sets to register with
the S8300 if connectivity to the S87xx is lost?
A. Local CLAN board
B. Alternate Gatekeeper
C. S8300 Auto-Registration
D. Gateway Alternate Redirection
Answer: B

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NO.17 .You have a corporate site with an S87xx Media Server in location A, and a remote site with an
G700/S8300 LSP processor in Location B. The WAN connection goes down. In what sequence
will the G700 register with the S8300?
A. Each H.248 gateway will reboot and register with the S8300 LSP when it comes back up.
B. The S8300 LSP processor reboots, and then notifies each H.248 gateway it is now the primary
call processor.
C. The S8300 LSP processor notifies each H.248 gateway in the media controller list that it is now
the primary call processor.
D. Each H.248 gateway will detect that the S87xx Media Server is not available and will reregister
with the next Media Server in the media controller list.
Answer: D

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NO.18 .A customer has an Avaya S87xx Media Server with an Avaya G650 Media Gateway. They want
the remote site tied-in to the main. The remote site has a DSL line for Internet Access. They
currently have a secure VPN tunnel to the main site and want to implement VoIP over this tunnel.
What is your biggest concern as a designer?
A. NAT issues
B. Implementation issues
C. Security cannot be guaranteed
D. Voice quality cannot be guaranteed
Answer: D

Avaya   132-S-900 examen   132-S-900   132-S-900   132-S-900

NO.19 .Your client's department store business has 24 locations worldwide. Each location has its own
communications switch and is included in a QSIG network. The stores have standardized on
specific extension numbers representing departments. The client is considering moving to a
single, distributed S8700 system but is concerned with the loss of dial plan functionalities. How do
you address the client's concern?
A. Provide Uniform Dial Plan software
B. Utilize ACM Multi-location Dial Plan software
C. Create unique extensions per location for each application
D. Relate that standard S87xx dial plan software will address the issues
Answer: B

Avaya   132-S-900 examen   132-S-900   132-S-900 examen

NO.20 .Which two design issues relate to increasing security in VoIP converged solutions? (Choose two.)
A. Suggesting upgrading LAN switches to supportQoS
B. Defining VLANs to limit access from specific IP endpoints
C. Considering encryption on IP calls for protection from eavesdropping
D. Considering G.729 compression to protect IP calls from eavesdropping
Answer: B,C

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2013年8月19日星期一

Avaya 132-S-900 132-S-815 132-S-708 132-S-100, de formation et d'essai

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Code d'Examen: 132-S-900

Nom d'Examen: Avaya (Avaya IP Telephony Design Elective Exam )

Questions et réponses: 108 Q&As

Code d'Examen: 132-S-815

Nom d'Examen: Avaya (Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam)

Questions et réponses: 118 Q&As

Code d'Examen: 132-S-708

Nom d'Examen: Avaya (Avaya Voice Self-Service Design Elective Exam)

Questions et réponses: 77 Q&As

Code d'Examen: 132-S-100

Nom d'Examen: Avaya (Avaya Sales Certification Specialist)

Questions et réponses: 49 Q&As

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NO.1 .A healthcare company operates a mail order prescription business. Its contact center primarily
takes orders from existing and new customers. Upper management has decided not to implement
an Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that once
they implement the new system, it will not operate as advertised. The IT staff asks you what they
can do to ensure that their application development time is not wasted in the event that they
ultimately decide to migrate to Avaya Voice Portal in the future. What is the most cost-effective
advice you can give the IT staff?
A. Advisethem to create their application using the competitor's proprietary tool set.
B. Advise them to create an application that exposes the weaknesses of the competitor platform.
C. Advisethem to escalate the decision about the platform since it will be very difficult to convert
later on.
D. Advise them to create their application inVoiceXML so that there will be portability to Avaya
Voice Portal.
Answer: D

Avaya   132-S-708   132-S-708

NO.2 .A customer currently has one contact center in Denver using Avaya Interactive Response (IR).
They use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these
features, their applications are all written in TAS. They are very satisfied with the state of their
current applications. They are opening a new facility in another location and want to have the
same Voice Self-Service applications in this new location. They need the new location operational
in four weeks. Cost is an issue. Since cost and expediency are primary concerns, what would you
suggest to add Voice SelfService capacity to the new location?
A. Add Avaya Voice Portal systems/ports in the new location.
B. Add Avaya Dialog Designer systems/ports in the new location.
C. Add Avaya Interactive Response systems/ports in the new location.
D. Add Avaya Interactive Response systems/ports to the primary location.
Answer: C

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NO.3 .Which two hardware components are required for Avaya Voice Portal using Voice over IP?
(Choose two.)
A. NMS boards
B. Dialogic boards
C. Intel/AMD server
D. Communication Manager
Answer: C,D

Avaya   132-S-708 examen   132-S-708   132-S-708 examen

NO.4 Which integration alternative provides optimal routing to an agent based on information gathered
at any given point within a Voice Self-Service application?
A. Avaya Interaction Center
B. Avaya Proactive Contact
C. Avaya Operational Analyst
D. Avaya Interactive Intelligence
Answer: A

Avaya   132-S-708 examen   132-S-708   132-S-708

NO.5 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement
an Avaya Voice Self-Service solution. They want a sophisticated seamless solution for routing
calls to agents. They want callers to be identified, serviced (provide routine information), and
routed to an agent with minimal input from the caller.
Which two speech elements would be required to implement this solution? (Choose two.)
A. Voice over IP (VoIP)
B. Text-to-Speech (TTS)
C. Speech Recognition (SR)
D. Speech Application Builder (SAB)
Answer: B,C

certification Avaya   132-S-708   132-S-708

NO.6 .A company has decided to enter the ISV business and create custom Voice Self-Service
applications for Avaya platforms. They want to learn a single tool set and would like to be in this
business for the foreseeable future. Which skill set should they develop to be compatible with
current and future Voice Self-Service applications?
A. IVR Designer andVoiceXML
B. Dialog Designer andVoiceXML
C. Voice@Work and ScriptBuilder
D. IVR Designer and Transaction Assembly Script
Answer: B

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NO.7 .Which three elements are required to run an Avaya Voice Portal solution with a speech
application? (Choose three.)
A. Speech Server
B. Domain Controller
C. Media Processing Platform (MPP)
D. Voice Portal Management System (VPMS)
E. Lightweight Directory Access Protocol (LDAP)
Answer: A,C,D

Avaya   certification 132-S-708   certification 132-S-708   132-S-708   132-S-708

NO.8 .Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A. Microsoft IIS
B. Apache Tomcat
C. IBMWebSphere
D. Oracle J2EE Web Server
Answer: B,C

Avaya   certification 132-S-708   132-S-708   132-S-708

NO.9 .Which two methods can be used to get and put data between Avaya Interactive Response (IR)
and Avaya Interaction Center (IC)? (Choose two.)
A. LAN Gateway
B. DLG Connector
C. VOX Connector provided with IC
D. IC Connector provided with Avaya Dialog Designer
Answer: C,D

Avaya   certification 132-S-708   132-S-708   132-S-708

NO.10 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process routine orders to reduce the staffing costs. What are three benefits that this company can
expect to derive from implementing an Avaya Voice Self-Service solution? (Choose three.)
A. Agents can focus on complex customer issues.
B. Solution provides an effective 1-way voicemail solution.
C. Answers to common questions are available at any time.
D. Callers are connected directly to the agent of their choice.
E. Callers can be directed to routine information without agent assistance.
Answer: A,C,E

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NO.11 .Your customer's company has extensive web services architecture. All communication with
customers has been through web chat and email. Customer demand has required the company to
setup a call center. They can only afford to staff a few agents, and firmly believe that a speech
application that accesses their existing web services would fulfill 70-80% of their incoming calls.
Which solution would meet their requirements?
A. Avaya Voice Portal and IVR Designer
B. Avaya Interactive Response and IVR Designer
C. Avaya Voice Portal and Avaya Dialog Designer
D. Avaya Interactive Response and Avaya Dialog Designer
Answer: C

certification Avaya   132-S-708   132-S-708 examen   certification 132-S-708

NO.12 .Which two hardware components are required for Avaya Interactive Response (IR) using Voice
over IP? (Choose two.)
A. NMS boards
B. Dialogic boards
C. SunSparc-based server
D. Communication Manager
Answer: C,D

Avaya   132-S-708   certification 132-S-708   132-S-708 examen   132-S-708

NO.13 .A customer wants to answer technical support questions 24x7 yet avoid paying for increased
staffing for night and weekends. Forty-five percent of agent calls are simple fixes that include
power-down and power-up support, explaining where to obtain the three-page troubleshooting
document, and the faxing of that document. Agents also sell post-warranty maintenance plans and
currently have only a 5% take rate due to high call volumes from new customers. One solution is
to off-load agent calls with an Avaya Voice Self-Service solution. Which two activities are
specifically targeted at reducing operational expenses and meeting business requirements?
(Choose two.)
A. Expensive customer service agents should not have to answer routine information requests.
B. Technical support calls should be delivered to customer service agents during the night and
weekend shifts.
C. Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D. Overflow calls should be routed to a voicemail system where they can describe their problem
and get a callback with the solution.
Answer: A,C

Avaya   132-S-708   certification 132-S-708   certification 132-S-708

NO.14 .An Avaya Voice Self-Service customer has a limited service contract for IT and
telecommunications. They only have staff available from 9 a.m. to 5 p.m.; otherwise they are
available using a pager. The contact center uses Avaya contact center and reporting solutions.
The contact center has staff onsite 24 hours a day. They actively monitor their agent pool and
have offered to monitor Voice Self-Service ports if they can have access to the data center to
monitor the system's health. There are significant security concerns with providing this type of
access to non-technical staff. Which alternative would allow the contact center personnel some
monitoring capabilities?
A. Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B. Place the self-service ports in front of the Communication Manager; monitor the ports on the
Call Management System (CMS) using real-time reports.
C. Place the self-service ports behind the Communication Manager; turn on RedirectOn No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
D. Place the self-service ports in front the Communication Manager; turn on Redirect On No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
Answer: A

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NO.15 .Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A. Speaker Verification
B. Application Simulation
C. TAS Application Development
D. VoiceXML Application Development
Answer: B,D

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